# Austin Jones Group

Austin Jones Group is a family-run professional carpet and upholstery cleaning business based in Romford, with an additional office in Billericay. Operating since 1989, they bring over three decades of experience to both domestic and commercial cleaning projects across the surrounding areas.

The company is operated by Steve and his family, who personally handle all cleaning work. This hands-on approach reflects their core philosophy: treating every customer's property as if it were their own. They serve a diverse clientele, from homeowners needing lounge suite refreshing to businesses maintaining commercial spaces, and pride themselves on delivering consistent, high-quality results regardless of project scale.

What genuinely sets Austin Jones Group apart is their integrity and honesty. Rather than pursuing every job for profit, they offer free quotations and will actively advise against cleaning if there's a risk of damage or only minimal improvement would result. This candid approach demonstrates that their reputation matters more than short-term revenue—a rare commitment in the cleaning industry. Their willingness to say "no" when necessary shows they prioritise customer satisfaction and long-term trust over quick wins.

With multiple contact points including phone lines at both offices and a mobile number for direct reach, they make themselves genuinely accessible. Their active Facebook presence encourages customer reviews, indicating confidence in their work quality and a desire for transparent feedback.